Access Information


There are four extra wide parking spaces at the rear of the museum for blue badge holders, accessed via the St Hilda’s Terrace entrance to Pannett Park. If you are using sat nav, please enter the postcode YO21 3AG. We do not have other public parking facilities at the museum. Additional parking can be found at Whitby Leisure Centre (charges apply), a 5-minute walk way. On-street parking is available in neighbouring streets (disc required).


Access at the rear of the museum is level and suitable for wheelchairs and pushchairs. Please use the entry phone at the rear door to alert the museum assistant to your presence so that the door can be automatically released.


There are three accessible toilets: (one on lower ground floor in the New Wing, one on the ground floor by the rear entrance, and one on the upper floor in the New Wing).

Wheelchair hire

A manual wheelchair is available to hire free of charge. Booking is not essential, but may be advisable to ensure availability.


Please note our lift is currently out of order. The ‘Adventures in Time – The Development of Steampunk’ exhibition is currently only accessible via a flight of stairs. The cafe can be accessed via an external door. The remainder of the museum and exhibitions are unaffected. 

The main museum hall and the Pannett Art Gallery are all on one level. The new extension is on three levels and is served both by stairs and a lift. There is an on-site tea room. The tea room is situated on the lower floor of the new wing and can be accessed by stairs or lift.

Support dogs

Support dogs are very welcome.


If a visitor requires a registered carer to enable them to visit the museum, the registered carer is admitted free of charge.

For full accessibility information please take a look at our Accessibility Guide. You can also see pictures and descriptions of the museum and it’s surroundings by taking a look at our Visual Story.


If you have any queries, please call the museum on 01947 602908 or email